Saturday, 28 April 2012

Top UK contact centre outsourcer, Ant, announces new appointment

Richard Snaith, Operations Manager, Ant
Richard Snaith, Operations Manager, Ant
Leading UK contact centre outsourcer, Ant, has announced the appointment of Richard Snaith as Contact Centre Operations Manager in charge of its business to business solutions division.

Richard, who has spent his career working for outsourcers including Ventura, comments; “This is a fantastic opportunity. I have a lot of experience of delivering complex business to business solutions across multiple sectors and a strong operations background running CRM and quality assurance programmes. Ant has an impressive track record and is working with some of today’s leading UK and international brands. With their inbound, outbound and digital marketing offering I am looking forward to helping to deliver even greater results.”

Richard brings expertise in ensuring compliance with regulatory and legal requirements along with his wealth of experience in project management.

Liam Smith, Strategic Development Director at Ant, comments; “This is an important appointment for us with great responsibility. Our business to business solutions division has a diverse range of activities that operate around the clock contacting customers globally on behalf of our clients. Quality and strong operational management are key.”

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