SugarCRM, the world’s fastest-growing customer relationship management (CRM) company, today announced that the company has further expanded its award-winning SugarCRM Open+ Partner Program, strengthening its commitment to the channel and further positioning partners for success. The program changes include new business planning and support to help partners drive more revenue, the formation of a partner advisory board, and a partner certification program.
These program enhancements come as SugarCRM is experiencing significant
growth and accelerating momentum in its channel-focused business model,
with 39 new partners signing on in the first quarter of 2012. In
support of this strong channel growth SugarCRM is also announcing the
signing of a new channel distribution agreement with Ingram Micro, the
world’s largest IT distributor.
“The changes we’ve made to our partner program recognize the value our partners bring to the Sugar ecosystem,” said Jeff Campbell,
vice president of worldwide sales and customer advocacy for SugarCRM.
“We’re giving them the support they need to exceed their goals, and
we’re also providing greater access for partners to SugarCRM executives
at the highest levels.”
Support for Business Success
To help partners grow their businesses and generate more revenue,
SugarCRM is creating new marketing and business planning programs to
help partners increase their sales effectiveness. As partners meet their
goals, SugarCRM will provide additional incentives to enable partners
to increase the profitability of their SugarCRM business.
Partner Advisory Board
SugarCRM has also formed a 12-member partner advisory board, which will
provide guidance and feedback from the partner community to SugarCRM.
The first advisory board meeting will take place during SugarCon, SugarCRM’s annual customer, user, and partner conference.
“The advisory board is evidence of SugarCRM’s continued commitment to its partners,” said Jim Ward, president and CEO of BrainSell Technologies
and president of the advisory board. “It will play a big part in
encouraging our open dialogue with partners and Sugar executives about
product development and new ideas for improving our performance.”
SugarCRM is also launching a formal certification programme, including a
role-based training curriculum. The certification program will assure
channel partners that their employees are receiving the training and
skills they need to manage their SugarCRM business, and customers that
they are working with partners who are knowledgeable and up-to-date on
the most current SugarCRM products and programs.
SugarCRM will now offer classes and course plans for the strategic roles
that individuals play in partner organisations, including Sales
Executive, Pre-Sales Engineer, Support Consultant, Service Consultant,
and Developer. All channel partners are now required to certify at least
one person for each of the Sales Executive, Pre-Sales Engineer, and
Service Consultant roles.
All training and certification programmes will include basic overviews of
the SugarCRM solution, process and resource classes that provide
insights into online tools, and specific product knowledge classes such
as solution training and solutions development.
The SugarCRM Open+ Partner Program has more than 400 partners worldwide,
and between 2010 and 2011, partner-source deals tripled. SugarCRM saw
its partners achieve great success in selling and providing support for
SugarCRM solutions in 2011: 15 partners experienced 300%+ subscription
revenue growth, 30 partners experienced 200%+ subscription revenue
growth, and 70 partners experienced 75%+ subscription revenue growth.
The strong performance of SugarCRM partners have contributed to the
company’s overall success: In Q1 2012, SugarCRM’s billings growth
increased by 24 percent over the previous quarter and climbed by 118
percent globally over the same quarter in 2011. The company also added
nearly 700 new customers in Q1.
In addition, SugarCRM and its executives received recognition in CRN’s
2012 Channel Chiefs List, with Jeff Campbell and Del Ross being rewarded for their success in driving global channel growth. The program itself also received a coveted 5-star ranking.
Please see other SugarCRM announcements from SugarCon about the company’s Q1 2012 momentum, the latest Sugar 6.5 product release and the annual SugarCRM channel partner awards.