Cherwell Software Ltd (stand 800) ushers
in a new era in ITSM with the newest release of its award winning
Cherwell Service ManagementTM solution. This game changing solution for
internal IT and external support offers a ground-breaking web portal
experience that revolutionises the end-user experience.
ISL Online (stand 324) will
be exhibiting its new mobile applications
(http://v6.islonline.com/remote-support/mobile), which allow users to
access and control remote computers from iPhone, iPad, and Android phone
and tablet. Offering fast, reliable and secure service, applications
are designed for business use.
New to the show this year, panintelligence (stand 103) will
be showcasing its real time management information dashboard.. The
dashboard can help prevent SLA breaches by providing alerts in real time
from multiple sources, allowing users to act promptly.
Alemba (stand
706) will unveil the next generation of ITSM software. Using
innovative technology, that takes cues from the world of touch devices
and visuals associated with modern gaming applications, Alemba's vFire
application is a first for the IT Service Management market.
LogMeIn
(stand 920) will be demonstrating not only its core support product
LogMeIn Rescue, but also its newly acquired solution for live chat -
BoldChat. With BoldChat LogMeIn is expanding its portfolio of web-based
services aimed at customer care organisations - call centres, external
help desks, and customer service teams.
Vivantio Ltd (stand
520) will showcase its flagship product Vivantio Service Desk, which
was recently voted Service Management Product of the Year 2012 by
readers of Network Computing magazine. Greg Rich, co-founder of
Vivantio, thanked everyone who voted and said that the win "reflected
the loyalty created by high levels of customer service".
LANDesk Software's
Service Desk 7.5 focuses on making life easier for support staff
through touch optimised access via smart phones or tablet devices to the
service desk (stand 500). Support staff can maintain the same level of
availability and support end users expect while away from their desks
and management can see service reports or provide authorisations on the
go.
ICCM Solutions (stand 610) is set to
launch its Deploy & Improve methodology at this year's Service Desk
& IT Support Show, to maximise the business value realised by
customers when replacing legacy service management systems.
Certero
(stand 710) will be launching its all new AssetStudio® Suite, which
provides comprehensive functionality as and when needed. With 10
plug-in modules users still get a single holistic view to manage their
assets. Unique powerful reporting transforms endless asset information
into actionable business intelligence.
License Dashboard
(stand 338) will be demonstrating License Manager 5, its latest
licensing and audit reconciliation tool, which gives organisations a
dashboard view of the software installed across their network, helping
them stay compliant and ensuring they only pay for the licenses they
actually need.
Biomni (stand 314) will unveil
new API additions that enable integration between their Independent IT
Service Catalog and other leading ITSM ServiceDesk solutions, empowering
IT to consumerise any IT service - physical, virtual, or cloud.
House-on-the-Hill Software Ltd (stand 316) has
recently launched the latest version of SupportDesk - SupportDesk
2012. New functionality including Touch UI, Graphical Workflow
Designer, Automated Change Authorisation, Case Based Reasoning and
Availability Management will be demonstrated at this year's Service Desk
& IT Support Show.
SimpliSys will be launching Citrus Service Desk
at the show (stand 540). Citrus is built using the latest technology
with input from real end users. A combination of intelligent design and
rich functionality delivers an intoxicating user experience.
ServiceNow
(stand 410) will highlight the intuitive capabilities of its ITSM
tools, making it easier to deliver service automation through Social IT,
project portfolio management, ITGRC and managed documents, along with
runbook automation. This follows the recent news that international car
rental group Enterprise Holdings is migrating to ServiceNow to help run
its business.
Marval will be holding
live, one-to-one demonstrations on stand 842 for the newly-released
build of MSM, its 100% web-based service management software that more
and more is being adopted 'beyond IT' into other organisational areas,
including HR.
Service Desk Institute (SDI)
will be handing out carefully curated 'hugs in a box' at The SDI
Knowledge Centre this year. With two hundred boxes to give away to
visitors each day and five hidden golden tickets worth up to £1000 it
could turn out to be a very big hug indeed.
STI Ltd
(stand 426) will be distributing its 2012 IT Service Desk Survey
results at the Service Desk & IT Support Show. Over 350
organisations have taken part and the results give a fascinating insight
into the Service Desk world.
TOPdesk UK Ltd's
new Reservations management module will be on show at stand 310. With
ease users can organise available rooms and catering for meetings. They
can also avoid double bookings and overlapping appointments whilst
scheduling irregularly recurring sessions, with this advanced
technology. Explore the possiblities of a cost saving and streamlined
shared service centre.
The Open University in partnership with Global Knowledge (stand
940) will be launching its Postgraduate Certificate in Advanced
Professional Practice. With full tutor support, the Certificate covers
all aspects of IT Service Management and takes into consideration prior
ITIL® expert learning.
Visit BMC Software UK Ltd
on stand 810 to discover how the recent acquisition of Numara Software
creates the industry's most comprehensive set of SaaS and on-premise IT
management solutions for the Global 100 to the smallest businesses.
Bomgar 12.1, the newest version of Bomgar Corporation's
remote support solution, expands technicians' ability to provide
support to and from mobile devices, offers advanced smart card-based
security controls, and enables remote control of Intel vPro powered
devices below the operating system (stand 432).
Following the success at last year's Service Desk & IT Support Show and the considerable interest shown in versaSRS,
VersaDev opened a UK office in January 2012. The company has also
launched a new product version called versaSRS v 5 (stand 738).
This
year's Service Desk & IT Support Show will see the re-launch of the
ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit from IT Governance Ltd
(stand 936). Now completely up-to-date with ITIL 2011, it has been
awarded official ITIL® licensed product status, approved by APMG, the
official ITIL Accreditor.
Nimsoft (stand
326) will exhibit its simplified ITIL®-based service management and end
to end real-time monitoring of modern IT environments in one single
ITMaaS solution. This will include newly-added energy management and
web experience monitoring capabilities.
OMNINET GmbH's
OMNITRACKER is able to map and automate all business processes
continuously on one integrated software platform. Users can use one of
the standard modules or create new workflows. OMNINET customers
appreciate easy adaptation and customising by simple configuration,
flexible expandability, as well as professional support (stand 438).
ManageEngine
will be exhibiting its ITIL-ready service management software
ManageEngine ServiceDesk Plus (stand 938). It provides incident,
problem and change management with CMDB, Auto asset discovery and
lifecycle management, Knowledge base and self-service portal. The
latest enhancement includes iPhone application, which eases the request
management process.
Global Technology Solutions Ltd
(stand 934) is continuing to take 'the headache out of recruitment' by
opening new, additional offices at Basepoint Business Centre in
Andover. The new location is easily accessible to London, the M4
corridor, and the South.
Celonis (stand
739) will be demonstrating its Celonis Orchestra software, which uses
Process Business Intelligence, a new, cutting-edge technology that
enables users to extract, visualise and understand actual service
workflows in real-time. Celonis Orchestra users achieve an excellent
service quality whilst optimising their costs (up to 30% savings).
ITIL Training Zone Ltd
(stand 718) will be introducing its range of ITIL Online Training
courses, programs and customised ITIL Training portals, which are
currently being used by more than 6,000 organisations worldwide.
LiveTime Software
(stand 720) will be launching Service Manager version 7. Certified for
11 ITILv3 processes, it includes new features such as relationship
impact mapping; enhanced workflow editor; multisource LDAP; report
scheduling; and knowledge import. It will use the existing HTML-5-based
interface and open standards architecture that ensures quick deployment
and unlimited scalability.
Ovum
(stand 650) will demonstrate its Knowledge Center information service,
which helps enterprises with the formulation of their IT strategy,
product and service selection, and IT portfolio management, and also
helps software vendors understand the demands of enterprises.
RealVNC
(stand 730) will showcase its VNC Viewer Plus, a solution aimed at IT
professionals wanting to remotely solve complex IT issues such as OS
failures and boot problems. It enables users to connect directly to the
VNC Server from supported computers with Intel® Core™ vPro™ technology,
with no additional software required for full graphical KVM out-of band
access.
N-able Technologies (stand 336)
will be exhibiting its new IT Automation tools in the latest release of
N-central, a remote monitoring and management (RMM) automation
platform. Available from within the N-central dashboard, the Technical
Runbook is used by technicians to define best practice operating
procedures and configuration standards for delivering remote IT
services.
NetSupport Software Ltd (stand
824) will be showcasing updates to its range of products, including
NetSupport ServiceDesk, a fully web-based incident, change and problem
management solution built on ITIL guidelines; a new mobile console app
for the NetSupport DNA IT asset management suite; NetSupport Notify; and
the latest version of NetSupport Manager.
Sysmosis,
reactive software for proactive support, will have its European launch
at this year's Service Desk & IT Support Show. The product which
enables users to manage, configure, fix and control remote Windows
devices has been developed by VirtuaCon (stand 652) in partnership with SPAR.
FGI Ltd (stand
634) will introduce its new 4-day Agile training programme, which
covers APMG International Agile Foundation and Practitioner
qualifications. Agile is flexible, and can be used either on its own or
in conjunction with more traditional approaches such as ITIL, PRINCE2
and MSP.
Unipress will be introducing updates to Web Help Desk,
its service desk software solution (stand 700). Feature additions
include Dashboards, which track performance in real-time; dynamic Action
Rules allowing virtually unlimited routing and ticket update automation
capabilities; and Look & Feel, which enables custom style sheet
application to the customer facing user interface.
TechExcel
(stand 216) will be unveiling ServiceWise 9.0 and CustomerWise 9.0 at
the show. New features include web-based IT asset management, enhanced
CMDB support, open source options, and a new AssetWise web client, which
features asset link discovery integrations with both commercial and
open-source asset discovery tools.
RMS Services Ltd
(stand 420) will be showcasing RMS Vision - a self-service 'google
like' search tool for dashboarding, KPIs at a glance and data
visualisation. The next generation of Business Intelligence software
from RMS, this tool allows organisations to fully understand, in real
time, exactly what is happening in IT with any ITSM system.
Training provider EXIN
(stand 334) will be using the event to demonstrate its approach to IT
service management. Based on the ISO/IEC 20000 standard, this cost
effective and practical approach captures the essence of ITIL and
role-based elements such as assignments and real life examples as part
of the qualification.
To celebrate the launch of UMRA 2 - the latest version of Tools4ever's
flagship product - User Management Resource Administrator - the company
are hosting a prize draw for a Blackberry PlayBook on stand 320 at the
show. UMRA 2 is designed to help streamline the user management account
process as organisations grow in size.
Once again for 2012, Hornbill Service Management Ltd (stand
300) will be sponsoring the show's multiple Twitter screens. They, and
the show's organiser Diversified Business Communications UK, are
encouraging all visitors, exhibitors, speakers and supporters to get
involved in the conversation via the official hashtag #SDITS12.
Standing
alongside the show's central exhibition is a comprehensive two-day free
education programme, which combines eight Keynotes, 40 seminars,
essential Breakfast Briefings, and in-depth roundtable discussions,
which provide a broad spectrum of perspectives across a host of hot
industry topics.
For more information and to register for free show entry, please visit www.servicedeskshow.com/register
(quoting priority code SD1033). Service Desk & IT Support Show
attendees will also benefit from free access to Infosecurity Europe
2012, Europe's No.1 information security event, co-located at Earls
Court.
Members of relevant trade and consumer media can
reserve press passes to Service Desk & IT Support Show by contacting
Emma-Louise Jones at ejones@divcom.co.uk.
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