SugarCRM, a fast-growing customer relationship management (CRM) company, has announced it has taken on new leadership roles with the OpenSocial Foundation to drive the development of social business open standards. SugarCRM’s CTO and co-founder, Clint Oram, has been appointed to the board, and John Mertic, SugarCRM community manager has been appointed as secretary.
“The OpenSocial Foundation is pleased to have SugarCRM as the open
source leader in the CRM industry join the board,” said Mark Weitzel,
president of the OpenSocial Foundation and director, platform and
ecosystem for Jive Software. “Together, we are enabling a rapidly
growing ecosystem of cloud-based social business applications, driving
innovation in the social web. Our forthcoming release of the OpenSocial
standard will set an exciting new benchmark for social computing.”
Mertic said, “OpenSocial has clearly become the industry standard for
social-enabled applications. With OpenSocial, SugarCRM will deliver an
immersive social application experience spanning across multiple
business process flows and business applications. We are excited to be a
guiding member of this standards body.”
As a member of the OpenSocial Foundation, SugarCRM will collaborate with
key members, including IBM and Jive Software, to set the
next-generation standard for social integrations in the enterprise. The
OpenSocial Foundation will hold its annual meeting, the OpenSocial State of the Union 2012, on July 17th in conjunction with OSCON 2012 in Portland, Oregon.
“Unlike the proprietary models for social business solutions that are
being touted by legacy CRM vendors, SugarCRM is working with other open
standards leaders like Jive and IBM to develop open social business
solutions that integrate and interoperate between best-of-breed
solutions,” said Oram.
SugarCRM’s Open Platform and Business Model Drives Community Growth
The SugarCRM developer community continues to show strong growth, contributing to over 11 million downloads of Sugar Community Edition (CE) to date. During Q2 2012 alone, Sugar CE has been downloaded over 130,000 times from open source software site SourceForge, and it is currently the number one CRM project with approximately one download per minute.
“The global software market is increasingly recognising that open source
CRM gives organisations the flexibility to connect with customers any
way that works for them,” Oram added. “And for SugarCRM, the open source
model isn’t just about exposing code – we put openness at the very
heart of our business, and we’re working on building transparency and
trust into all of our interactions with the Sugar community.”
Thriving Ecosystem Accelerates Product Development and Quality
The SugarCRM Open+ Partner Program
includes a robust network of over 200 development organisations who are
certified on the Sugar Agile Development Methodology and directly
contribute to the development of the SugarCRM product line – making the
product better at a faster rate than would be possible with a
proprietary CRM solution. During the last 12 months, over 150 code
contributions from the community have been contributed and merged back
into the core source tree of SugarCRM. Some of the latest community
projects incorporated into SugarCRM include:
• ECalendar: An enhanced calendar management solution with a more
responsive AJAX user interface along with drag-and-drop editing of calls
• iCal Patch: An extension of the vCal functionality of SugarCRM,
enabling publishing of iCal-compatible vCals, and allowing Sugar
calendars to be viewed within any iCal-compatible program such as Apple
iCal or Google Calendar.
Letrium is an
organisation comprised of community developers who have built several
add-ons for SugarCRM, including the ECalendar add-on. “Users were
looking to us to build a sophisticated calendar that integrated with
SugarCRM, and SugarCRM was so pleased with the outcome of our project,
they decided to collaborate with us to integrate our code back into the
core application,” said Yuri Kuznetsov, developer at Letrium. “SugarCRM
offers a flexible platform that’s easy for us to work with, and we are
always seeking new, creative ways to flex the power of the application.
We look forward to working on more collaborations with SugarCRM.”
With over 33,000 registered developers and more than 1,000 projects on
SugarForge.org, the SugarCRM developer community plays a key role in the
on-going development and enhancement of all of SugarCRM’s products.
Since customers and developers have complete access to the Sugar
platform, they can actively modify, extend, and integrate Sugar to meet
the unique needs of their organisations. SugarCRM developers share their
solutions on SugarForge, SugarCRM’s developer community resource, and SugarExchange, SugarCRM’s commercial repository of extensions and complementary applications. For more information, visit the SugarCRM Developer blog, or the Community webpage.
SugarCRM makes CRM simple. As the world's fastest growing customer
relationship management (CRM) company, SugarCRM applications have been
downloaded more than 11 million times and currently serve over 1,000,000
end users. Over 7,000 organisations have chosen SugarCRM's On-Site and
Cloud Computing services over proprietary alternatives. SugarCRM has
been recognised for its customer success and product innovation by CRM
Magazine, InfoWorld and Customer Interaction Solutions.
For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email firstname.lastname@example.org, or visit www.sugarcrm.com. You can also connect with SugarCRM on Facebook, Twitter and YouTube.