itSMF UK, the UK’s largest service management user group, today announced an impressive agenda and speaker line up for its biggest and best conference yet – ITSM12. The 2012 conference will take place on 5th and 6th November at the Novotel London West.
This year’s keynote, Simon Wardley, one of the UK’s top 50 most
influential people in IT (voted by Computer Weekly readers) will focus
on IT strategy and new technologies. A visionary speaker, Simon has
spent the last 15 years defining future directions for companies in the
FMCG, retail and IT industries.
The itSMF UK Conference and Exhibition is the annual event for IT
Service Management professionals, offering education and networking
opportunities along with the highly popular Service Management Awards
dinner. Over 50 educational workshops are scheduled, including
presentations from all the itSMF’s special interest groups, an entire
series of sessions dedicated to problem management, and experience-based
talks from user organisations including Tesco Bank, The Co-Operative
Bank, Oxford University and Everything Everywhere. The popular
interactive plenary session will also be returning this year, allowing
the audience to vote on discussion topics via interactive keypads.
Alongside the conference, the ever-popular industry exhibition includes
all the industry’s leading tool vendors, product suppliers and
consultancies – an excellent opportunity to catch up with over 40
organisations in one place.
Ben Clacy, Chief Executive, itSMF UK commented: “This year’s conference
is set to be our biggest ever. We’re pulling out all the stops for our
21st birthday and we are planning to make this an event to remember. We
have a really packed two days and so many excellent speakers, delegates
really will be spoilt for choice – the only problem will be fitting it
The Service Management Awards will follow the conference on the Monday
night, recognising the outstanding achievements and significant
contributions of Service Management professionals, teams, contributors,
trainers and students. Details of all this year’s award categories are
available at www.itsmf.co.uk/Awards2012.
Colin Rudd, Chairman of itSMF UK, commented: “This year’s conference
marks my first anniversary at the helm of the organisation. I’m really
looking forward to helping the itSMF UK to celebrate its 21st birthday
at the conference, a significant milestone in our history.”