Why More Businesses Are Turning to Device as a Service

Buying laptops, phones and workplace tech the old-fashioned way can be painfully expensive. 

Large upfront costs, shipping headaches, endless setup time and replacement delays all add up fast, and IT teams often end up spending more time chasing hardware than driving innovation.

That's why more organisations are looking seriously at Device as a Service (DaaS), and according to a new Total Economic Impact™ study from Forrester Consulting, the financial case is hard to ignore.

Commissioned by devicenow, the study found a global business with 30,000 employees could achieve an impressive 89% return on investment over three years by switching from traditional device purchasing to a DaaS model.

Even better, the projected net present value came in at €16.2 million.

And that's not pocket change.

Goodbye Big Hardware Bills

Traditionally, companies buy devices outright, often paying around €1,000 per device before even thinking about shipping, international transfers and setup costs. Depending on where those devices are going, logistics alone can add another €120 to €500 per unit.

It quickly becomes a budgeting nightmare.

With DaaS, businesses move to a subscription-based model where hardware, support and lifecycle services are bundled into a monthly cost. No giant capital expenditure spikes. No surprise replacement panic. No finance director quietly weeping into a spreadsheet.

Forrester estimates this approach could save organisations €27.1 million over three years in avoided hardware procurement and logistics costs alone.

Freeing Up IT Teams

Ask most IT departments what they would rather do: strategically improve systems or spend hours staging laptops and chasing returns, and the answer is rarely “more laptop admin, please.”

Traditional ownership models mean internal IT teams handle provisioning, setup, support and end-of-life processing for every device. That can mean around 6.5 hours of work per device.

Under a DaaS model, much of that workload shifts to the provider.

The result? Around €4.6 million in IT operational savings over three years, plus more time for IT teams to focus on projects that actually move the business forward.

Less Downtime, Happier Staff

Broken, lost or stolen devices are inevitable. The real problem is how long it takes to replace them.

Under traditional procurement models, replacement can take around eight days. With DaaS, that drops to roughly two.

That faster turnaround cuts employee downtime by around 75%, recovering an estimated €2.7 million in productivity over three years.

In simple terms: fewer frustrated employees, fewer missed deadlines, and fewer “my laptop died” excuses.

As Christin Wehrstedt put it to That's Business: "DaaS helps businesses reduce complexity, stabilise costs and let IT teams focus on higher-value work."

Which sounds a lot better than arguing over who forgot to order the replacement chargers.

You can download the full study: https://devicenow.com/forrester-tei