The blog for smart businesspeople
Sunday, 6 September 2026
That's Food and Drink: Could a Powerful El Niño Give the UK a Severe Wint...
That's Food and Drink: Could a Powerful El Niño Give the UK a Severe Wint...: After a summer of remarkable warmth, thoughts are inevitably beginning to turn towards winter. And this year there is a particularly intere...
Wednesday, 2 September 2026
Pressat and SWNS Partnership Opens Businesses to 65 Regional News Websites
The partnership introduces an optional distribution circuit through which Pressat clients can have their press releases published on 65 regional news websites.
Content will appear as a clearly identified branded feature for sharing company announcements.
For businesses, regional visibility can be valuable. A national campaign may generate broad awareness, but coverage tailored to particular towns, cities and regions can help a company reach customers, partners and stakeholders closer to the markets it serves. It may also benefit international organisations looking to build recognition and credibility among UK consumers.
SWNS was founded in the 1970s and has supplied breaking news, features, photographs and other multimedia material to publishers for around 50 years. Its longstanding relationships with national and regional media organisations underpin the distribution option now available to Pressat users.
“The UK media market is highly competitive, and visibility in this region is crucial for any organisation looking to grow, whether they are based here already or international firms looking to reach UK consumers,” Alison Lancaster, CEO of Pressat told That's Business.
“This partnership with SWNS gives our clients a direct route into some of the most trusted regional media outlets in the country.”
Martin Winter, managing director at SWNS,told us: “We have been supplying trusted news content to publishers for 50 years. By working with Pressat, we’re enabling brands and businesses to connect with readers through established, respected platforms.”
Pressat has operated since 2010 and has developed into one of the UK’s leading press release distribution services.
The platform disseminates content and images, helping organisations reach journalists, publishers and audiences.
The new collaboration broadens that offer by allowing users to add regional online placement to their campaigns. As the resulting articles are branded features, businesses should regard them as a complement to traditional media outreach rather than a substitute for independently selected editorial coverage.
Nevertheless, for organisations that want greater reach, a stronger regional presence or more opportunities for their announcements to be discovered online, the partnership could provide a useful additional route to market.
The new SWNS distribution circuit is now live and available to Pressat users. Further information is available from Pressat https://pressat.co.uk
Saturday, 29 August 2026
When Digital Becomes a Barrier: Why Vital Services Still Need a Human Alternative
Apps let us manage bank accounts without visiting a branch, or when we aren't near a branch.
QR codes can take us instantly to menus, information and payment pages.
Online portals allow appointments to be booked at any hour, while automated chatbots can deal with straightforward enquiries without leaving people sitting in a telephone queue for hour after hour. Taxis can be booked in seconds.
But there is an increasingly important question we need to ask: what happens to people who simply cannot cope with all this technology?
There is a danger that, in the understandable rush towards digital services, organisations are confusing digital convenience with universal accessibility.
They aren't the same thing.
Not Everyone Can Simply "Go Online"
We've probably all encountered instructions such as:
"Scan the QR code."
"Download our app."
"Use our online portal."
"Speak to our virtual assistant."
For others, it can represent an almost impenetrable barrier.
Some people suffer from technophobia, a genuine fear or severe anxiety surrounding the use of technology.
Others may have learning difficulties, cognitive impairments, poor eyesight, problems with manual dexterity or conditions affecting memory and concentration.
There are also people who simply haven't developed the digital skills many organisations now assume everyone possesses.
Age can sometimes be a factor, but we should be careful about assuming this is exclusively an issue affecting older people.
There are younger people who struggle with technology too, just as there are people in their 80s and 90s who happily use smartphones, tablets and computers.
Poverty matters as well.
"Use our app" assumes somebody owns a compatible smartphone, has sufficient storage space to install another application and can afford a reliable mobile data connection.
"Visit our website" assumes internet access.
"Scan this QR code" assumes somebody knows what a QR code is and has a device capable of using it.
Those are considerable assumptions when access to healthcare, banking, utilities, transport, housing, government services or other essentials may be at stake.
Chatbots Aren't Always the Answer
Automated systems present another problem.
A well-designed chatbot can be useful for simple questions. But anyone who has spent ten frustrating minutes repeatedly explaining something to a bot only to receive irrelevant answers will understand their limitations.
Some areas of the UK be they heavily built up urban areas or rural areas simply do not have mobile digital access for a variety of reasons.
Sometimes people need to speak to another person.
That's particularly important when somebody has an unusual problem which doesn't conveniently fit into the options anticipated by the software developer.
"Computer says no" was once a comedy catchphrase. Increasingly, it can feel uncomfortably close to reality.
Digital First Mustn't Mean Digital Only
None of this means we should abandon technological progress.
Far from it.
Apps, websites, QR codes, artificial intelligence and automated systems can make organisations more efficient and services dramatically more convenient. For millions of people, they are the preferred way of doing things.
The problem begins when the alternative disappears.
Organisations providing essential or important services should maintain reasonable non-digital options. That might mean a telephone number answered by a person, a staffed counter, paper documentation or simply an employee who can help somebody through the process.
And those alternatives shouldn't be deliberately made difficult to find in an attempt to force customers online.
There's an important principle here.
Good technology gives people more ways of accessing a service. Bad implementation uses technology to take choices away.
Digital transformation shouldn't mean leaving behind those who cannot transform with it.
Perhaps the real test of technological progress isn't how sophisticated our apps, bots and online systems become.
It's whether the services behind them remain accessible to everyone.
Friday, 28 August 2026
That's Food and Drink: Scotland’s Food and Drink Sector Needs Urgent Tax ...
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Thursday, 27 August 2026
That's Green: New global database maps more than 800 businesses ...
That's Green: New global database maps more than 800 businesses ...: REUSE Foundation has launched REUSE.IQ, a free global database featuring more than 800 reuse and circular economy businesses helping reduce ...
Don’t Buy Blind: £1.99 Area Autopsy Report Checks What’s Beyond the Front Door
Surveys are commissioned, mortgages arranged and searches carried out.
But how much investigation goes into the neighbourhood you’ll actually be living in?
UK property-tech start-up Area Autopsy believes checking the area should become just as routine as checking the house.
Its new online service costs just £1.99 per report and carries out 47 graded checks on a UK location, helping homebuyers and renters discover more about an area before making a potentially very expensive commitment.
The checks cover subjects including crime, schools, transport, housing, local amenities, the environment, demographics, parking, accessibility, noise and other factors that could influence someone’s decision to move there.
As Area Autopsy co-founder Zaradan Rumbelow points out, there’s an important distinction between a property and its surroundings.
“You can change the kitchen, decorate the bedrooms and replace the bathroom. You can’t move the road, the railway or the neighbourhood.
“We want checking the area to become as normal as checking the house.”
Importantly, Area Autopsy isn’t attempting to label neighbourhoods as simply “good” or “bad.” What makes an ideal location is highly personal. Excellent transport connections and a bustling town centre might appeal enormously to one buyer, while another might prioritise peace, quiet and fewer people.
There could also be benefits for the rental sector. Giving prospective tenants more information about an area before they sign up could help them decide whether a location genuinely suits their lifestyle.
For landlords and letting agents, tenants who have researched an area before moving could potentially mean fewer avoidable early departures.
“We’re not trying to make the decision for people,” explains Rumbelow to That's Business. “We’re trying to give them more information before they make it.”
With no subscription required, the £1.99 price is deliberately low. Area Autopsy hopes this will encourage buyers and renters to make an “area check” another standard part of moving home.
The service is also working with property professionals interested in offering the reports to their clients.
Considering someone might be preparing to spend £200,000, £300,000 or considerably more on a home, £1.99 to learn a little more about what surrounds it could be money well spent.
Area Autopsy’s message sums up the concept neatly: “Don’t buy blind.”
Freelancer Financials celebrates milestone of 1,000 five-star Google reviews
Part of Mortgage Quest Limited, Freelancer Financials has spent more than 20 years helping contractors, company directors and self-employed people secure mortgages, particularly those whose income arrangements may not fit comfortably within the traditional criteria used by high street lenders.
The achievement reflects a reputation built not simply on finding mortgage products, but on understanding the often complicated circumstances of people working outside conventional salaried employment.
John Yerou, Managing Director of Mortgage Quest Ltd, told That's Business: “I'm delighted to hit this significant landmark of positive feedback from clients. We find the right mortgage for each client's specific individual circumstances, and everyone is different.
“The reviews show that our brokers use their expertise to make our clients' property aspirations a reality, and I love seeing how much that is valued.”
Head of Mortgage Sales George Yerou added that buying a home can be particularly stressful when a borrower's income does not fit the standard high street model.
“We’re incredibly proud to have reached one thousand five-star reviews,” he told us. “This milestone cements the fact that we excel in helping contractors and the self-employed buy their dream home, while offering consistently excellent customer service.”
Complex cases need individual attention
Looking through the company's reviews reveals recurring praise for clear communication, patience and brokers willing to understand unusual or complicated financial circumstances.
One client approached Freelancer Financials after three other brokers had declined to help because she was contracting abroad and did not yet have a first year's accounts. Broker Archie Hogg subsequently helped the couple secure a mortgage and, when market conditions changed, found an improved deal reportedly saving them more than £200 a month.
Other reviewers describe brokers persevering with difficult property chains, challenging circumstances and lengthy applications, while keeping clients informed throughout the process.
That specialist knowledge is underpinned by Freelancer Financials' long involvement in contractor mortgages. The business pioneered “contract based underwriting”, where a contractor's day rate can be used to establish affordability rather than relying solely on conventional payslips, accounts or tax documentation.
The company says it has now worked with more than 40,000 contractor clients.
Freelancer Financials is also a multi-award-winning, independent family business directly authorised by the Financial Conduct Authority.
However, perhaps the most telling measure of its success is considerably simpler: 1,000 customers have now taken the time to award it five stars.
For a business operating in an industry where trust, communication and expertise really matter, that's a milestone worth celebrating.
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