Are SMEs divorcing their bank managers?

• Bank Managers are being ditched and divorced, as Accountants, Lawyers and Finance Directors become the most trusted financial advisers according to 80% of SMEs

• Lack of credit and cash flow is a worry for 43% of SMEs

In a continued tough economic climate, SMEs need funding in order to survive and grow and are not aware of the range of funding resources available. New research of 1,000 UK SMEs from Hitachi Capital Invoice Finance unearthed SMEs attitudes and how they really feel about the state of funding available, and most importantly who they trust to keep their business on track.

The new research, commissioned to launch Hitachi Capital’s new simplified Inspired Cashflow offer, signals that the nation’s SMEs are heading back to the days of money under the mattresses and loans from family and friends, rather than putting trust into their bank manager to look after their finances. It appears views and ways of working have gone back in time over recent years, as only 21% said they would trust advice from their bank manager, compared with the majority seeking help from their Accountant (43%) which came out top, then their Lawyer or Independent Financial Adviser.

John Atkinson, Head of Commercial Business at Inspired Cashflow, part of Hitachi Capital Invoice Finance, said: “We are in a very different business environment at the moment, not only are economic times tough, but our faith in the banks is at an all time low. This has created a difficult situation for businesses as companies don’t know where to turn, and because 43% of SMEs surveyed admit that cash flow is either a current problem or has been in the past year for them, it’s hard to hear that one fifth of those admit that their banks weren’t any help in solving this issue.

“It seems many SMEs don’t even know the name of their own bank manager, and since a lot of business is done online, there is no personal attachment or face-to-face interaction like there used to be. Complicated online processes and fees from banks and service providers can lead to companies making the wrong choices and the misunderstanding of how services in the market work, such as invoice finance. It’s scary to see that nearly half of SMEs are sourcing finance from secured loans (20%), bank overdrafts (17%) and even credit cards (12%) – all of which are expensive methods of finance for SMEs -– instead of opting for cost effective and simple means. And what’s even more worrying is that other sources including, friends, family, life savings and selling assets were used by nearly 28% to increase finance and cash flow for their business.

“These issues with banks and SMEs gaining funding are nothing new – but continue to be concerning as many SMEs aren’t aware of the range of finance options available, such as the access to invoice finance services. This is something we at Inspired Cashlow are trying to address, especially since over 50% of SMEs have never heard of Invoice Finance before and don’t understand how it works. The launch of new products such as, Inspired Cashflow, aim to shake up the market and lay everything on the line with a simple honest and cost effective approach for businesses to free up cashflow from their balance sheets.”

For more information please visit www.inspiredcashflow.co.uk or call the team on 08081 635 394.

Experian's 192business named as preferred identity supplier to Law Society

Experian, the global information services company, announced its 192business unit has been selected by the Law Society as its preferred supplier of electronic identity verification tools for anti-money laundering purposes.

192business, part of Experian since it was acquired in March 2012, provides organisations with a range of electronic identity verification tools, including personal data verification, fraud screening and document verification. These products are already used by 44 of the top 100 UK law firms to meet client due diligence obligations under the Money Laundering Regulations 2007 and to mitigate the risks of making payments in contravention of the UK financial sanctions regime.

Nigel Spencer, Chief of Commercial Affairs at the Law Society, said: "Experian and 192business have worked closely with the Law Society to ensure that its identity verification services are tailored to the specific needs of the legal sector. Accurate and efficient identity verification is vital for meeting the evolving challenges of complying with financial crime prevention rules."

Nick Mothershaw, UK director of identity & fraud services at Experian, commented: "Firms across the legal profession have successfully managed money laundering and payment risks working in partnership with 192business. Since 192business became part of Experian earlier this year we have further strengthened our position amongst the legal community and are delighted that the Law Society has chosen to endorse our range of identity verification tools."

Experian is a top global information services company, providing data and analytical tools to clients in more than 80 countries. The company provides banking software, helps businesses to manage credit risk, prevent fraud through its fraud management system, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

SEO Positive Responds to Announcement of Facebook Mobile Ad Network Trial

Leading online promotion company SEO Positive have responded to news that Facebook is to trial a mobile ad network to its Beta users.

Facebook is tapping into a growing smartphone user audience by developing a mobile ad network that will be trialled on iOS and Android mobile users. The trial will allow ad exchanges to target mobile advertisements based on Facebook data that appears while on other apps and mobile websites as well as Facebook biographical and social information such as age, gender, location and likes.

The social media specialists at SEO Positive have responded to the news with interest as the moves may stand to increase Facebook’s profile as a highly popular and effective advertising tool. The addition of a mobile ad network allows Facebook to remain an important advertising tool as users move to accessing the social media site through their mobile app rather than on-site.

Ben Austin, Managing Director at the innovative online search company, recognises the importance of keeping up to date with the latest online marketing methods.

“This news shows Facebook is seriously tapping into its power as an advertising tool by using personal Facebook information to link advertising to the desired demographic. Investing in social media marketing is becoming an increasingly popular advertising method and our social media experts have a great understanding of Facebook’s principles.”

He added: “Investing in social media management allows businesses access to millions of users and a gigantic consumer base as well as a greater exposure to a younger audience.”

SEO Positive is continuing to watch these developments with interest.

SEO Positive was established in 2007 in Chelmsford, Essex with the aim of bringing effective yet affordable online marketing services to companies from all industries and backgrounds. The company offers a huge range of services including search engine optimisation, Pay Per Click account management, social media marketing and reputation management.

Hush! Let's make some noise on the High Street!

Hush Puppies display at Schuh, Oxford St

To mark the launch of a new premium footwear collection by Hemingway Design for Hush Puppies, a multimedia window display has been launched at Schuh in Oxford Street, London, to showcase the new arrival to its AW12 collection. By incorporating a Whispering Window device from FeONIC Technology into the display, audio and music can be heard both inside and outside of the store, attracting additional interest from passers-by.

The new footwear collection, led by the designer Jack Hemingway, sees a new interpretation of Hush Puppies’ with inspiration taken from British club culture and Hush Puppies’ iconic heritage. To illustrate the design influences, the window display in Schuh incorporates retro television sets, which play a behind-the-scenes film of the AW12 footwear collection photo shoot. Audio from film can then be heard with walking distance of the window, creating extra impact.

Julie Bradley, Marketing Manager of Hush Puppies Europe - a division of Wolverine Worldwide Inc said: “We believe that the inclusion of audio branding for the launch of our new footwear collection by Hemingway Design will help us stand out from the crowd. In today’s retail environment, it is important to use a variety of methods to attract interest from shoppers.

"Therefore, FeONIC’s Whispering Window cleverly projects music out onto Oxford Street; not only does this add another element to the installation but it also draws the attention of passers-by and encourages them to take a greater look into the window.”

Adds Brian Smith, Managing Director of FeONIC Technology: “We understand that the reaction to the Hush Puppies and Hemingway Design display has been really positive to date. In fact, if you have the opportunity to do so, I recommend you head to Oxford Street to see and hear the window display for yourselves. The installation will be in store until Monday 24th September.”

For further details regarding the FeONIC range of invisible audio products, telephone +44 (0)1482 806688 or email info@feonic.com. More information on FeONIC Technology is available via www.feonic.com or via Twitter @FeONIC.

Legal brands to “revolutionise” legal services

Leading US and UK legal brands, LegalZoom and QualitySolicitors, partner to provide “best of both worlds” complete legal solution.

LegalZoom, the most recognised legal brand in the US, has announced it is set to launch in the UK later this year in an exclusive partnership with leading UK legal brand, QualitySolicitors. The partnership will see a wide range of legal products and services offered online, combining LegalZoom’s technology with QualitySolicitors’ expert solicitors, who will offer local support and advice from over 400 locations across the UK.

A wide range of personalised documents including company formations, employment contracts, wills and power of attorney and even divorces will be available online 24/7 - with local QualitySolicitors on hand to review or help complete the document and provide further face-to-face advice and representation where necessary. Businesses and individuals will also be able to join various subscription based legal plans, providing a range of online services and ensuring easy access to their local QualitySolicitors.

QualitySolicitors Chief Executive, Craig Holt, summarised the move: “Making high quality, personalised legal solutions this quick, accessible and convenient has the potential to completely revolutionise the way people and businesses deal with legal needs in the UK.” “We are confident consumers and businesses will be extremely impressed with the high quality of our online legal solutions” said Edward Hartman, co-founder of LegalZoom, “More importantly, when so few people know where to turn for legal help, this is an ideal way to begin a long-term relationship with a local solicitor; specifically, a QualitySolicitor.”

Hartman continued, “We are thrilled to bring together the largest US legal brand and the largest and most exciting legal brand in the UK. Our personalised, online legal solutions have already helped more than two million customers globally in the past decade as well as helped form over 1 in 5 new businesses in California, the world’s 9th largest economy. Now, in partnership with QualitySolicitors, we will greatly expand the UK consumer’s access to legal solutions by connecting them to one of over 400 solicitors’ offices convenient to them. “

Holt continued, “QualitySolicitors continues to add leading local firms to our network and are now in over 400 locations across the UK. We are working with LegalZoom to research and identify suitable law firms in those remaining areas without a current QualitySolicitors firm, in order to ensure this partnership has comprehensive nationwide coverage. Those firms selected to apply to join the panel will be notified in the coming weeks. This is one of a number of exciting panel opportunities we expect to conclude in the coming months on behalf of our member firms; secured by virtue of being the only legal brand with an extensive local presence.”

The move comes in light of recent reforms to the UK legal market, dubbed ‘Tesco Law’, allowing banks, funeral providers and even supermarkets to offer legal services. Whilst the reforms were intended to improve access to legal services in a market often seen as intimidating and impenetrable, Holt believes QualitySolicitors’ partnership with LegalZoom provides the better solution, “Legal services offered by supermarkets and others will be faceless and entirely remote and miss the crucial local, personal element. This partnership brings the best of both worlds, combining the speed, convenience and value LegalZoom’s technology brings, with the comfort and confidence provided by knowing a local QualitySolicitors expert lawyer is on hand to help at any point.”

Hartman added, “We believe this partnership will significantly improve access to legal services in the UK and some of our more innovative products, in particular, will see significant benefits to consumers and businesses over what is currently available. For example, we will offer personalised contracts for home building projects and contracts of service for au pairs or nannies - just two common examples where currently people tend not to access legal services and, as a result, are often left exposed due to a lack of formal agreement. Equally, we will help new businesses get up and running efficiently, from forming the company to creating tailored terms of business and employment contracts.”

LegalZoom was founded over 12 years ago by lawyers from some of the top law firms in the US. Since then, it has become the leading provider of personalised, affordable online legal solutions for families and small businesses – helping over two million people be protected with legal documents and access lawyers through its legal plans. QualitySolicitors has quickly grown to be the UK’s largest provider of legal services with local law firms in over 400 locations where it promotes a customer-centric approach to legal services including opening on Saturdays and offering a wide range of fixed-price legal services.

LegalZoom is the America’s leading provider of personalized, affordable online legal solutions for families and small businesses. Founded more than 12 years ago by attorneys with experience at some of the top law firms in the country, LegalZoom has helped over two million Americans become protected with binding legal documents. Although LegalZoom is not a law firm, it can help people access an attorney through its legal plans. The company is headquartered in Glendale, California. For more information, visit www.legalzoom.com.”

Half of finance departments believe reports they produce are never used

Nearly half of managers and directors view reports produced by someone else no more than once per week

An alarming 46 per cent of finance professionals believe that they produce reports that are never used and 63 per cent believe that senior managers should make more use of financial information. This is according to research by Source for Consulting (Source) in partnership with the Commercial Division of Advanced Business Solutions (Advanced). Source surveyed 104 decision makers and finance professionals in UK mid-sized companies and carried out qualitative research with UK managers and management consultants.

According to the research report ‘Making the numbers add up – how better financial accounting can support and promote growth’, the belief of finance professionals that reports are under-utilised is not misplaced with 48 per cent of the managers and directors surveyed confessing to reviewing a report produced by someone else no more than once a week. 22 per cent of these managers and directors admit to using reports only ‘occasionally’ with 7 per cent stating that reports are never used.

Simon Fowler, Managing Director of Advanced Business Solutions (Commercial Division), says, “It is clear that not all the reports produced by finance departments in mid-sized organisations are being used like they should be. This is bound to create frustration amongst the finance teams with the production of reports being viewed as wasted time and effort.”

The managers and directors surveyed provided a number of reasons for failing to use reports produced by someone else on a regular basis. 31 per cent feel that the data in the reports they receive is out of date with 27 per cent stating that the data is inaccurate. 26 per cent feel that it takes too long for the finance department to produce a report when asked and 23 per cent admit to receiving too many reports and so they are unclear as to what to focus on.

Fowler comments, “With nearly a third of the managers and directors surveyed confessing to lacking confidence in the timeliness of the data in the reports and a similar figure feeling that the data is inaccurate, systems and processes need to be put in place to ensure that real-time and accurate financial reports are produced. This will provide managers and directors with greater confidence in the figures.”

Rachel Ainsworth, Senior Research Manager from Source for Consulting, adds, “Reports are vital for critical decision making, however they are useless if their value isn’t recognised and the figures are not trusted. Financial education and cultural changes in addition to reliable and robust software systems and processes are therefore required to ensure that business decisions are based on solid, timely and trustworthy information and analysis.”
 

www.advancedcomputersoftware.com/abs 

Saniflo helps business grow

When Play Factore, Manchester decided to expand their childrens’ play business an idea to utilise space underneath an existing artificial ski slope initially proved a problem. Plumbing for facilities would be problematic due to the distance to mains pipework, but not for long with the help of Saniflo! Saniflo products are designed to go where conventional drainage cannot!

A Sanicubic unit was recommended and installed by the contractors CMB Fylde Engineering Ltd to discharge waste from a disabled WC area adjacent to the main reception.

The Sanicubic is situated in a store cupboard behind the WC and pumps waste from a WC and washbasin. The discharge rises vertically 11 metres and horizontally 25 metres following the ceiling line of the indoor ski slope above. It then enters a soil pipe at first floor level to reach the mains drains. A perfect solution off piste!
The Sanicubic is a high performing macerator pump that can discharge waste and water from multiple WCs and other waste water producing appliances. It pumps waste away through small-bore pipework up to 11m vertically, 100m horizontally or a lesser combination of vertical x horizontal.

The unit has inlet diameters of 110mm for WC waste and 40mm for waste water. The unit can handle waste water of up to 70°C for short periods and has dual motors for absolute reliability and power.

Now all the children can come out to play, thanks to Saniflo!

For more information contact:

Saniflo Ltd.,
Howard House,
The Runway,
South Ruislip,
Middx., HA4 6SE

Tel: 020 8842 0033
Fax: 020 8842 1671
email: sales@saniflo.co.uk

Plain Sailing? New Marine Labour Regulations – what do they mean for your insurance?

The Maritime Labour Convention (MLC) 2006 has received its thirtieth ratification and is likely to become law within 12 months. La Playa’s Mike Taylor-West highlights the insurance implications.

The Convention provides for minimum rights for paid crew employed in chartering operations; rights to accommodation, medical care, and compensation for lost earnings due to sickness and injury sustained during their employment (under shipowners’ liability). Existing recommendations in this area are now set to be enshrined in law - globally applicable and uniformly enforced.

Although the Convention has not yet been ratified by the UK, it's now expected to become effective within the year. Even vessels which are not flagged in member jurisdictions of the International Maritime Organisation (IMO) will be affected, as the rules will apply to all vessels operating in territorial waters of IMO members.

The ultimate aim of the MLC is to mirror working conditions that UK workers have on land and, while private pleasure vessels are unaffected, superyacht owners should be aware that even occasional chartering, which is not uncommon, will draw them into fulfilling MLC 2006 requirements. There may be some dispensations but in simple terms you can expect the following implications:

When chartering your boat you must provide…

Suitable medical care - including “urgent medical or dental”, whether the vessel is inside or outside the UK
Medical expenses until the crew recovers from the illness/injury or is repatriated, or their condition is declared “of a permanent character”
Compensation for loss of wages following injury or illness sustained, and loss or unemployment following the loss or foundering of the vessel
Financial security to assure compensation in the event of the death or long term disability of the crew due to an occupational injury, illness or hazard
Wages during periods of sickness and injury for up to 16 weeks, whether the crew remains on board or not
Burial or cremation costs in the UK following the death of crew in the course of employment

In addition, new-build boats must henceforth meet minimum standards and design of crew accommodation.

Shipowner's liability
Medical Care Assessment

Mike Taylor-West, head of La Playa Private Client Marine, outlines the insurance implications of the MLC becoming law: “If you’re up-scaling to a vessel with crewing requirements for the first time, or chartering, it’s important to get the right advice on the insurance you’ll need to comply with MLC 2006. With the new legislation coming into play in 2013, you’ll need to consider your arrangements for crew medical insurance, crew accident insurance, and yacht owners’ liability cover”.

Visit La Playa's Marine Page

Smart Traffic feature for 2nd successive year in Sunday Times Tech Track 100

Smart-Traffic the UK’s largest Digital Marketing Company make it two in a row with a successive top 50 listing in the Sunday Times Tech Track 100

Smart Traffic continue to build on previous success with a second successive listing in the Sunday Times Tech Track 100

Chief Executive Officer at Smart Traffic Philip Cheek says, ‘To achieve a listing in the Sunday Times Tech Track 100 for the second year in succession shows we are maintaining our momentum and building on what we have already achieved. Our clients know we do a good job and although that is the main thing, it is always nice to gain national recognition for our efforts as a company.’

The Sunday Times Tech Track 100 league table comprises of Britain’s 100 private tech (TMT) companies with the fastest growing sales figures over the latest three years.

Philip Cheek goes onto say, ‘Although gaining national recognition is a major morale booster for the whole organisation we know the job is far from finished. Our expansion program into overseas markets, particularly Australia, is rapidly gaining ground with clients seeing exactly what we promised them, a decent ROI.’

To add context to the Sunday Times Tech Track 100, a typical featured company has between 20 and 200 staff, is owned and run by entrepreneurs, has three years sales growth of between 40% pa-280% pa and has sales ranging from £5m-£50m.

Philip Cheek concludes by saying, ‘As previously mentioned, although we do appreciate national recognition our main objective as a company remains the same, ensuring our clients are better performing from a search perspective than their competitors.’

Smart Traffic (est.2006) provide Search Marketing Services to a diverse range of clients throughout the UK, Continental Europe, the US and Australia.

Advanced announces partnership with reconciliation solutions provider ReconArt

The Commercial Division of Advanced Business Solutions (Advanced)has announced that it has entered into a partnership agreement with ReconArt, the provider of the 100% web-based Total Reconciliation Lifecycle solution™. The ReconArt™ solution is now available to Advanced’s customers, providing them with an intuitive and quick-to-implement answer to all their reconciliation needs.

ReconArt, which can be implemented in-house or provided as a hosted Software-as-a-Service, fulfils an organisation’s entire reconciliation requirements, providing support for all types of transaction matching, exception management and reconciliation activity.

By replacing multiple, disjointed and often cumbersome solutions currently used for different areas of reconciliation and different stages of the reconciliation lifecycle with a single, integrated solution, ReconArt improves efficiency and reduces both operational costs and risk. It also ensures compliance with audit, regulatory and statutory requirements.

Simon Fowler, Managing Director of Advanced Business Solutions (Commercial Division), says, “ReconArt is the most comprehensive and user-friendly reconciliation solution on the market, making it the ideal choice for Advanced’s customers, regardless of size and industry sector. We are pleased to be adding ReconArt to our business applications portfolio and look forward to it streamlining our customers’ reconciliation processes and driving down their operational costs.”

ReconArt covers all reconciliation activity. This includes bank, cash, credit and debit cards, payables, receivables, suspense, fixed assets, inventory, ledger-to-sub ledger, inter and intra-company and non-financial data. It also manages all stages of the reconciliation process, from data import, transformation and enrichment through to matching, exception resolution, reporting, analytics, period-end reconciliation, attestation and certification.

Nicolo Nisbett, Executive Vice President Sales from ReconArt, says, “As ReconArt is so fast to implement and easy to use, organisations can be up and running very quickly. Being web-based, the solution is very cost-effective and can deliver a swift return-on-investment, making it a compelling proposition for finance departments across all business sectors.”

www.advancedcomputersoftware.com/abs

EIU report highlights growth of new banking models

Developing country lenders leading a virtual banking revolution will grow to 35% of the global market by 2016

A quiet revolution is occurring in the methods and composition of the global banking market, according to a new report from the Economist Intelligence Unit.

Banks in the emerging markets of Asia, Latin America, and Africa are expanding rapidly, with plenty of scope for continued growth in their home markets. The report, Beyond branches: Innovations in emerging-market banking, says players such as Banco Bradesco of Brazil, HDFC of India or Kenya’s Equity Bank and M-Pesa are set to become the new kids on the banking block, accounting for 35% of the global market by 2016.

Crucially, their expansion is set to revolutionise banking methods, as innovative business models developed for lower-income markets are deployed across the developed world. Branded bank branches will become increasingly irrelevant, as financial transactions take place more frequently on mobile phones, over the Internet, in partner retail locations and even through home visits. A gradual decline in the use of cash will also make branches and automated teller machines of steadily declining importance.

Jason Karaian, author of Beyond branches: Innovations in emerging-market banking explained:  “This is a textbook case of disruptive innovation. Emerging market banks are growing to fill a domestic vacuum. In China 64% of adults have a bank account. In Brazil, the figure is 56%. In Russia (48%) and India (35%), less than one in two adults uses banking services.

“Tapping into underdeveloped markets has required a greater use of mobile and virtual banking. Now, as these new actors take to the global banking stage, they are set to transform the way the industry operates worldwide. This is both an opportunity and a major threat to the existing giants of world retail banking.”

Rich-country banking systems accounted for over 90% of worldwide industry assets as recently as 2004, according to EIU data. The financial crisis of 2008-09 marked the beginning of a global shift in the industry. Developing-country lenders now account for about 24% of global banking assets, and this share will increase to over 35% by 2016.

New model banking
New technologies are an important driver in the rise of emerging-market banks. Mobile banking and mobile payments have received the most attention, particularly in Africa, where few people have bank accounts but many own mobile phones. Other breakthroughs are important as well: widespread wireless Internet access now allows banks to reconcile financial transactions as they take deposits, honour withdrawals and grant loans nearly anywhere. Meanwhile, new payment systems increasingly allow for instant, cash-free transactions.

Low-cost business models are another key driver. Financial firms in developing countries are accustomed to serving many low-balance account holders. To do so, they have created appropriate systems for customer service and account maintenance. They often save money by reducing their own costs for expensive staff and locations, instead relying more heavily on technology, the outlets of their partners, and even mobile branches on lorries (in India) or riverboats (in Brazil).

Beyond branches: Innovations in emerging-market banking is available at: http://www.eiu.com/beyondbranches

Doing business in Germany: an invitation to meet key speakers from the German Convention Bureau, the German National Tourist Office and Lufthansa

Invitation : ‘Green Meetings’ in Germany and ‘Sustainability in Business’

The German National Tourist Office and The German Convention Bureau are hosting a seminar and dinner on Wednesday, 26th September, from 4.30-8.30pm at the Blue Fin Venue, 110 Southwark Street, London SE1 0S. UK journalists are invited to attend.

The event is hosted by Mr. Klaus Lohmann, Director, UK and Ireland, the German National Tourist Office; keynote speakers include Mr. Dirk Schreier, Marketing and Pricing Manager of LUFTHANSA and Mr. Matthias Schultze, Director of the GERMAN CONVENTION BUREAU (GCB).

Green meetings at the world's major trade-fair and convention venues are the way forward: they are eco-friendly, they use the latest technology and they are always that bit more successful than you might have expected.

With two thirds of the world's flagship trade fairs held in Germany the seminar is an opportunity to find out more about ‘Green’ conferences in Germany and sustainability in business.

You will be given the chance to sample some ground breaking ethical products and to discover innovative approaches to ‘green business’, plus there will be news on sustainability trends and the evening includes a dinner buffet with wine tasting.

To register please reply via short email to silke.schoeling@germany.travel or click on the following link:
Germany - Open for Business

"We look forward to seeing you there", said a spokesperson.

See their ‘10 Green Tips’ here for ideas on how to hold a ‘Green’ meeting:
http://www.germany.travel/en/gcb/green-meetings/green-meetin...

Reckitt Benckiser implements hybris Product Content Management, prepares for global roll-out

hybris, a provider of multichannel commerce and communication software, has announced Reckitt Benckiser, a major brand in the global health, hygiene and home care sectors, has implemented hybris Product Content Manager (PCM) to manage and support its product catalogue and intends to leverage other hybris components across the business.

Reckitt Benckiser is a FTSE Top 25 company and its success is led by powerful brands such as Finish, Vanish, Durex, Dettol, Harpic, Scholl and Veet. It operates in over 60 countries and sells in almost 200. In 2010 the company sold 20 million products a day. The hybris platform was originally selected by SSL International to support its eCommerce initiatives, which became part of Reckitt Benckiser in 2010. However, in Q4 2011, the company upgraded to a Group Licence and at the same time also purchased both the PCM and Customer Service modules from hybris.

“Our first priority was to use hybris’ core strength to support our product catalogue,” said Andrew Wootton, Head of Digital Solutions at Reckitt Benckiser. “We had experience of the hybris platform and we were looking for it to help us successfully transfer our product data online and improve efficiency. This integration is ongoing and growing in usage all the time, and ultimately we will publish this to our global retail customers.”

The Reckitt Benckiser team, based in Manchester, UK, has worked directly with hybris to implement and roll-out the PCM module. The next stage will be a much broader implementation, using hybris B2C Commerce to support transactional brand sites, from one platform, representing a major cost saving for the organization.

“We expect to improve our customer journey, so we are currently looking at the eCommerce options open to us,” said Andrew Wootton. “The adoption of the hybris platform has been very positive so far and we hope that it will continue to show all its strength as we move forward with our plans.”

Speaking about the contract, Ariel Lüdi, CEO of hybris, said: “Reckitt Benckiser is one of the world’s most successful organisations and we are delighted that our platform is helping them to achieve their commerce ambitions. Ensuring that the correct product information is in place and can be seamlessly updated will have a very positive effect on brand affinity and downstream selling opportunities once the company goes live with its various websites. With firm foundations in place, Reckitt Benckiser will be well positioned to deliver a first-class online service to its customers worldwide.”

www.hybris.com

Comufy’s Social CRM lets brands use Facebook Notifications to re-engage app users and increase ROI from apps

Social media marketing software company, Comufy, is the first company to integrate Facebook’s new Notifications function to a Social CRM system. Comufy has developed, as part of its social media marketing platform, a way for brands to send personalised messages to large numbers of Facebook app users, to notify them when their favourite apps have new content or offers that are relevant to them. This helps brands re-engage app users, and gives apps more longevity (and therefore deliver better ROI).

If you use an app on Facebook, the chances are that over time, you’ll stop using it, either because you forget about it, or because you don’t know if or when it’s been updated with content that’s relevant to you. Facebook is constantly seeking ways to create greater value for marketers from its platform, while retaining integrity with its app users. At the end of August, Facebook took a major step forward in helping marketers drive customer re-engagement, by launching Notifications API. This lets app owners send a message to customers, which appears in the notifications area at the top of your Facebook page. Comufy is the first company to develop a scalable Notifications service for brands: it lets app owners send personalised messages to large numbers of customers to alert them to new app content, features or offers that might interest them.

The Notification service is part of Comufy’s Social Suite, a social media marketing platform that captures and stores customer data (with permission) in a social CRM database, when the user signs up to the app. This data is then made available to marketers for analysis, segmentation and to create targeted, personalised messages.

“It’s pretty hard to ignore the little red notification number at the top of your Facebook page,” says Phil Mohr, Comufy’s CEO. “If you can re-engage customers by telling them when you’ve got something that’s really relevant to them, then the app has a longer lifespan, which increases its value to the brand. The real beauty of the Comufy system is the information marketers will be able to get from their customers – what they like, what they don’t like, and what content keeps them coming back. It gives a social media campaign much higher value and strategic importance.”

For a demo of Comufy Notify, see apps.facebook.com/comufynotify.

UK Competitiveness slipping: Increase in workplace conflict to blame?

The UK’s inability to deal with conflict at work is reducing our efficiency. On average 370 million working days a year are lost as a result of conflict (CIPD, 2008). Unless UK Plc. opens its eyes to the impact workplace conflicts are having on our economy the situation can only worsen.

The value of employees is tied up in their emotional resilience and ability to deal with conflict at work – to get on with clients and colleagues and get on with the job. And we’re not doing well in comparison with the emerging Economies.

According to global research by OPP in 2008, Brazil not only trains more employees in conflict management than any other country but also “tops the league for positive outcomes from conflict; 84% versus 76% overall” (OPP 2008). Soon, it won’t just be the quality of life attracting British business brains abroad. If we do not act to deal with our conflict inefficiencies the UK could face the same fate as our manufacturing industry in the 1970s, as our reliance on the service sector means interpersonal skills are more essential than ever. Fall behind in how we get along with others, and we will once again get overlooked as companies set up businesses where people can be better relied on to sort out differences directly, and not take their employer to court.

So to stay competitive the UK service sector must accept the business imperative for becoming more conflict competent.

The Global Competitiveness Report, published by the World Economic Forum (WEE 2012) has highlighted the UK’s fall from 7th-12th place in only a year. By making “conflict competence” a workplace must-have, our service sector will gain a new competitive advantage, and work more efficiently with the resources at hand.

“Conflict Competence” means valuing how relationships are sustained from top to bottom, and from policy to practice. Policies alone won’t succeed. Mediation is a case in point.

Managing Director of CMP Resolutions Katherine Graham said:  “Even though mediation can be found in most policies, it has yet to deliver the results it should. There is more to be done and that’s why CMP, as a long-standing advocate of mediation and pioneer of workplace mediation, has taken a step back to see the bigger picture. Why is workplace conflict such a tough employment issue? Because managers haven’t yet developed the skills they need to have difficult conversations; they still avoid managing poor performance, and find it hard to get their staff talking again when things go wrong. So we think Conflict Competence is the answer.”

According to the OPP, the UK workforce keeps their emotions “bottled up”, avoids conflict, and lets difficult situations get worse. In-order to buck this trend and make sure we can communicate with each other and our trading partners internationally, Britain is going to have to learn to relax that stiff upper lip!

White Paper: “Be a conflict-competent Employer and reduce the human, financial and reputational costs of escalated disputes”

EPiServer adds advanced behavioural merchandising capabilities to increase e-commerce conversions

Partnership with Apptus integrates personalisation, intelligent search and recommendations to enhance the online shopping experience offered by e-commerce enterprises

EPiServer, an innovator in multichannel digital marketing and e-commerce software, today announced the availability of behavioural merchandising for EPiServer Commerce through a partnership with Apptus and the integration of Apptus behavioural merchandising. The add-on uses Apptus’ self-learning software to automatically generate product navigation, personalised recommendations and offers for individual visitors, helping online retailers increase customer satisfaction, conversion rates and order values.

The behavioural merchandising software features ‘plug and play’ integration with EPiServer Commerce, minimising implementation time and risk, and can be deployed easily on any number of pages using pre-built widgets. Utilising customer behavioural data in this way is a cost effective method for organisations to improve conversion rates without the need for additional resource.

The auto-generation of tailored content provided by behavourial merchandising removes the need for merchandisers to build and maintain multiple rules and settings in order to deliver a personalised, up to date experience. Therefore it is particularly suited to helping companies with large or complex product catalogues to present customers with the most relevant search results, offers and product recommendations.

The automatic recommendations are based on an array of data including past purchases, trending top sellers, shopping basket, and recent activity. Apptus’ technology is also the only existing solution that uses the same behavioural software engine to power both search/navigation and recommendation functions.

“Taking e-commerce to the next level means personalisation is an essential part of the online shopping experience, but providing a personalised visitor experience based on huge and complex product catalogues can be a real challenge," said Bob Egner, vice president of product management at EPiServer. “This new behavourial merchandising add-on will reduce the work required for our customers to personalise while providing a powerful tool that enables them to increase conversions and boost order values.”

Michael Mokhberi, CEO at Apptus said, "Creating relevance in sales-related interactions is a great challenge for online retailers. Choosing a combination of EPiServer Commerce and Apptus Behavioural Merchandising means a unified and easy-to-install solution for personalised search, navigation and recommendations. Until now, solutions with this level of advanced capabilities have only been available to large retailers with multi-million dollar budgets. The cooperation between Apptus and EPiServer enables unparalleled relevance for online retailers.”

For further information on Apptus behavioural merchandising for EPiServer Commerce, please visit: www.episerver.com/addons/apptus

Prudential reveals fears over new generation of lost pensions

One in six (16 per cent) workers have lost track of their pension funds after changing jobs, according to research from Prudential, raising new fears over a generation of lost pensions.

To compound matters, the survey of employees found that three in four (76 per cent) people have no idea of the value of the company pension pots they have built up over their careers. Just 24 per cent are confident that they know the value of their combined pension funds.

More than four in five (81 per cent) workers failed to actively transfer their previous company pension funds across to their new employers, while another 15 per cent relied on their new employers to make the switch.

Keeping track of pension funds is a significant risk for younger workers, in particular, as they change jobs more frequently than older employees. According to Prudential's survey, workers aged between 18 and 34 have had, on average, three full-time jobs, compared with those aged 55 and over who have had just five jobs in their careers.

Stan Russell, retirement expert at Prudential, said: "Saving into a pension today is an important step in the right direction for workers, to help ensure a comfortable retirement.

"It is essential for people to understand what type and level of savings they have built up in the past. They must make sure that their previous employers have their most up-to-date personal details and are sending them annual pension statements, so they can keep themselves properly informed.

"Keeping track of pension savings at every age is important but it is even more crucial for younger workers, who are likely to switch jobs more often, to actively manage this process. It's also important to consider the benefits of transferring previous pension savings into a new employer's scheme, although seeking advice before making such a big decision is a must. For those who have lost track of their previous company pension pots, the Pensions Tracing Service should be able to help."

Prudential's research also found that workers who do know the value of their combined pension pots say they have built up an overall fund worth £110,207, on average, over their working lives. However, there is a significant gender gap here as men believe they have built up pension savings totalling £154,094, whereas women estimate they have saved only £50,512.

Charleston Financial Services Selected For Strategic Partnership Programme

Hertfordshire-based Charleston Financial Services is one of 18 brokers to have been selected for Shawbrook Bank's Strategic Partner programme, based on the particularly high quality of applications and successful conversion rates.

Shawbrook is a specialist savings and lending bank that offers it’s customers a modern take on the traditional banking model. The bank is committed to making it more straightforward for credit-worthy small businesses to borrow, and offers a range of lending products and savings accounts for individual and small business customers.

Shawbrook launched the Strategic Partnership programme for its network of commercial mortgage brokers, to recognise and reward those with the highest quality of work and ability to achieve a high conversion rate of new applications to successful loan completion. Charleston Financial is the only broker in the area to join the programme.

Shaw brook distributes its lending products through brokers rather than using a branch network, which means the bank can act quickly and efficiently when a loan is needed.

James Hardwick from Charleston Financial said: “We are proud to have been chosen as a strategic partner by Shawbrook Bank. It is refreshing in the current market to have a strong relationship such as the one we have with Shawbrook who are continuously working to improve both their customer offering by supporting and working with brokers. As a strategic partner we are now able to offer our customers a streamline and efficient mortgage process and at the same time reward our introducers for choosing Charleston Financial to package their Shawbrook cases.”

Stephen Johnson, Managing Director of Commercial Lending at Shawbrook Bank, added: "Brokers are a lynchpin in our business and we value their knowledge and market expertise. For our brokers and for Shawbrook, efficiency is key to completing deals and we launched the Strategic Partner programme to recognise and encourage the highest quality of business. We are excited to be able to reward Charleston Financial as one of the highest performers. We remain committed to working with all of our brokers and intermediaries to provide straightforward, no-nonsense banking to businesses and individuals in the UK."

Logistics group saves £100,000 a year with electronic invoicing solution from m-hance

The Russell Group, one of the UK’s leading logistics and warehousing firms, is achieving efficiency savings of over £100,000 per year after automating its purchase-to-pay process using m-hance’s electronic invoice solution, Invoice Approvals and Accruals (IA & A).

Before implementing IA & A, the Russell Group’s purchase-to-pay processes were extremely time-consuming and costly as a result of handling paper. Purchase invoices would arrive into its head office in Glasgow and then have to be circulated to its 15 different sites across the UK where they would require signatory approval. Invoices would often get lost or mislaid, resulting in further delays to the approval process.

Ronnie Johnstone, Group ICT Manager, from the Russell Group, explains, “Previously it took approximately four weeks from distributing an invoice to the relevant person to manually authorise it and then return the approved invoice to the finance department to process. As the organisation grew this became extremely inefficient as we used to spend inordinate amounts of time chasing people for approval.”

Johnstone continues, “The lack of visibility as to where invoices were in the approval chain also impacted the control we had over our finances and our supplier relationships who are very important to us.”

Using m-hance’s IA & A solution tightly integrated into its finance system, the 75,000 invoices that the Russell Group receives each year are now electronically scanned or emailed directly to its head office. IA & A accurately tracks the status and location of all unapproved invoices using its finance system’s query tool, speeding-up its entire approval process and significantly reducing the amount of wasted time associated with lost or missing documents.

The solution’s powerful invoice matching workflow provides added functionality for users to approve, reject or query scanned invoices via a web browser. This functionality also incorporates enquiries for entering and approving requisitions in addition to checking and approving invoices that have been marked as requiring approval, improving financial visibility and accounts payable reporting.

Johnstone comments, “By automating a range of paper-based processes m-hance’s solution is saving us in excess of £100,000 each year and has given us much greater financial control. IA & A is so easy to use and has given us remarkable time savings by reducing our invoice approval times from four weeks to just ten minutes, transforming staff productivity levels. Furthermore, paying our invoices in a timelier manner has enhanced our supplier relationships, and will place us in a stronger position to negotiate early payment discounts in the future.”

To further streamline its accounts payable processes, the Russell Group is considering implementing eInvoicing, m-hance’s new cloud-based invoice processing solution. eInvoicing, which seamlessly interfaces with IA & A, enables users to easily process text PDF invoices received via email, further cutting the costs associated with manual processing and eliminating the need to ever print, scan and circulate paper invoices.

Johnstone adds, “As a leading supply chain and logistics company we take our responsibilities to the environment extremely seriously. By dramatically cutting paper consumption we anticipate that eInvoicing will support our green agenda and deliver us additional significant efficiency savings by reducing our processing costs by up to 80%, further improving our bottom line.”

Vodafone UK calls time on call charges for small businesses

- Talk and text as much as you want, get a free landline number on your mobile and loads of internet with Red Business, our best ever value plan for small business

- Unlimited calls and texts plus One Net Express, to make sure your business never misses a vital call, from £34.17 (ex VAT) a month

- Add Vodafone Data Sharer and share internet between devices Vodafone UK is launching Red Business, its best ever value plan for small business, bringing unlimited voice, text and a landline number to your mobile, plus loads of internet.

Vodafone pioneered mobile phone calling in the UK when it launched the first commercial service back in 1985. Since then phones have got smaller and smarter and new services have been introduced to make working on the move even easier, but talking is still a crucial part of doing business.

Now Vodafone is giving small businesses the ability to talk to their clients, customers and colleagues for as long as they need to without worrying about the cost. Businesses also get a landline on their mobile with Vodafone One Net Express included in the plan, ensuring they won’t miss a vital call whether they’re in or out of the office.

One Net Express helps small businesses change the way they work. It gives them a virtual landline number that goes straight through to their mobile phone. There’s no installation and the service comes with a host of additional features you wouldn’t normally get with a landline – such as a single voicemail inbox for all mobile and landline calls, free call forwarding and hunt groups, so you can be sure someone in your organisation always answers.

Red Business is available from £34.17 (ex. VAT) a month, and includes unlimited calls and texts, a landline number on your mobile plus 1GB of internet. For businesses looking to enjoy even more internet, Red Business Data includes a massive 2GB for just £38.33 (ex. VAT) a month. Both are available from 7 September.

For just an additional £5 a month, small businesses can also include Vodafone Data Sharer, a new service that allows you to share your internet among multiple devices at the same time. It allows you to be more productive on more devices when you are on the move. The new service also means that you only have to manage one single internet plan but you can share it among up to three devices.

Enterprise Director Peter Kelly said: “Talking has always been crucial to doing business and in today’s economic climate staying in touch with customers, colleagues and suppliers is more important than ever. That’s why we’re bringing unlimited calls and our One Net Express service together in Red Business. It’s the perfect plan for small businesses: unlimited calls, texts and loads of internet plus a virtual landline for your mobile phone so you’ll never miss a vital call.”

Unlimited means unlimited

Red Business offers unlimited calls to all UK mobiles – not just other Vodafone mobiles – and standard UK landlines, with no restrictions on how long a customer can talk or how many people they call.

For further information (from today, 7 September) visit www.vodafone.co.uk/redbusiness

Interview advice for compensation, benefits and rewards jobseekers

Portfolio CBR understands the importance of making the right impression during an interview. To help jobseekers perform well, the specialist recruitment agency has constructed a guide containing a hint, tips and information to think about beforehand. With a wealth of experience in recruiting high calibre candidates for head of reward, compensation consultant and reward manager roles, Portfolio CBR understands what employers are looking for during the application process.

Before any interview, read over the job description to get a full understanding of the position, and look at the company's website to gain some background information. Showing an interest in the business and its work is likely to impress an interviewer.

As first impressions are important, a professional demeanour and appearance will highlight your suitability for the job at hand. Get to the interview in plenty of time and if you are running behind schedule, contact the interviewer straight away and apologise upon arrival. Also, keep jewellery to a minimum and bring any papers in a handbag or briefcase. Also, make sure that your mobile phone is switched off before you arrive to prevent any nasty surprises.

As competency questions are becoming increasingly common in job interviews, make sure that you look at the job requirement in detail. Think about your previous employment and how it relates to the vacancy so that you can highlight your relevant skills and experience to the interviewer.

Remember to talk clearly, providing concise and direct answers. Also, try not to slouch or fidget, keeping your hands on your knees or the edge of the table. Of course, never refer to previous colleagues or employers in a negative manner or appear overly confident or arrogant. Instead, be courteous throughout and remember to smile.

At the end of many interviews, it is likely that you will be asked if you have any questions. Try to think of a selection of relevant and appropriate enquiries in advance to avoid being put on the spot during your appointment.
 

www.portfoliocbr.com/

Portfolio CBR - a recruitment agency specialising in compensation, benefits and reward - provides recruitment services to nationwide businesses of all sizes. With a wealth of market knowledge, Portfolio CBR works to find ideal candidates for contract, temporary and permanent positions.

For more information on Portfolio CBR and its recruitment services, ring 020 7650 3190.

Web development specialist celebrates ten years of success

Tier 2 Consulting, Hertfordshire’s leading web development specialist, is celebrating its 10th anniversary this month and the team is delighted with the news that 2012 is set to become one of its most profitable years since its creation in 2002.

The software company, based at the Business & Technology Centre in Stevenage, specialises in the development of high quality web applications and systems integration services.

Over the last 12 months Tier 2 Consulting has secured a string of exciting new business wins, including new projects with global pharmaceuticals company, GlaxoSmithKline and major insurance brokers, Lloyds of London.

GlaxoSmithKline was so impressed with the project it has also renewed Tier 2’s support contract, which is now in its 10th consecutive year. Following these recent account triumphs Tier 2 is now actively looking to expand its local development team to support several new projects over the next few months.

Andy Kennedy, Managing Director at Tier 2 Consulting, comments: “Obviously we are all delighted to be celebrating our 10th anniversary this month and I can’t quite believe how time has flown. We started out as small business that focussed on delivering quality web applications and we have kept that ethos right up until today. I think some of our success could be attributed to the dedication, skills and hardworking nature of people from this region and the fact our whole team is client facing. We don’t outsource all of our projects abroad, our team is UK based, and our clients always deal with us. If you have an experienced local team that works closely with the client it will almost always deliver high-quality software efficiently. I have always felt that to deliver high quality software you need to speak to the actual people working on the project.”

He added: “We are all looking forward to an exciting six months. We have recently created a new delivery manager role for one of our technical consultants and are planning to find two more senior web developers from the local area to join our growing team.”

Tier 2 Consulting's recent projects have included the development of a genetic toxicology tracking system (GETIT) for GlaxoSmithKilne, the design and development of a web-based platform to deliver high-quality legal subject matter to the general public and legal advisors for a legal services provider, and the development of online learning and assessment tools for the dental students at King’s College, London.

With unique industry partners including Red Hat, the world’s largest provider of open source technology, Tier 2 is able to maintain the highest levels of technical skill and experience in Red Hat's JBoss product range. The team also provides bespoke training, consultancy and development services to global companies.

CloudApps suits and boots fifty Planet Positive customers on its sustainability platform

CloudApps, the multi award-winning provider of sustainability performance management solutions, has moved 50 of Planet Positive’s customers onto its platform. CloudApps’ software is now helping companies like GMI Construction, FREM Group and Claremont Group Interiors to accurately chart and reduce their corporate carbon footprints.

Onboarding Planet Positive’s global network of 200 customers proved not to have been an issue for CloudApps during the software implementation. The sustainability software provider uses the Force.com cloud platform from salesforce.com to deliver its solutions and the successful roll out of the software to 50 companies illustrates the speed and flexibility of both the core sustainability product and the underlying cloud computing platform.

Peter Grant, CEO CloudApps, is looking forward to seeing the effect of CloudApps’ technology on Planet Positive’s customers. “Companies across the world acknowledge Planet Positive’s certification process as one of the most stringent. The rewards which come from being Planet Positive certified enables businesses to enhance their brands. CloudApps is proud to be powering the process across a global portfolio of customers, responding to the need for a fast roll out speed on a large scale.”

Steve Malkin, CEO and Founder of Planet Positive, believes all of its customers will be integrated on the CloudApps’ platform by the end of this year: “Planet Positive certification is designed to be fast, affordable, and accessible. CloudApps’ speed and flexibility has been demonstrated by the uptake of 50 customers within the first two months. Our objective is to enable every business to experience the benefits of sustainability as soon as possible.”

Charles Stanley & Co. Ltd saves £100,000 with Advanced’s Unified Communications Solution

SIP project is completed in just six months and will continue to save £100,000 year-on-year

Charles Stanley & Co. Ltd, one of the UK’s leading stockbroking and investment management groups, has saved more than £100,000 after investing in a Unified Communications Solution based on Systems Initiation Protocol (SIP). The company is anticipating continued savings of £100,000 year-on-year. The project, which went live in July 2012, was completed in just six months by Advanced 365 (Advanced), which specialises in providing managed services and converged voice and data networks.

Advanced was first approached by Charles Stanley for telecommunications support three years ago when the investment company was facing the challenge of moving offices and retiring a legacy dealerboard system. Leveraging the existing investment in Cisco Unified Communications Manager (CUCM), Advanced replaced the system with a SIP-based IP Trade dealer board for use in its London and Manchester dealing facilities.

Advanced has since completed several key projects, including reducing Charles Stanley’s voice recording estate from 36 to just two recording servers whilst providing a more reliable system.

Mark Smith, ICT Manager from Charles Stanley says, “We were impressed with Advanced’s specialised knowledge of the finance sector and the fact that the company built a thorough understanding of our exact needs before submitting its proposal.”

The latest and largest project has already saved the business more than £100,000 in line rental alone. This project involved replacing old phone circuits with SIP technology compatible with CUCM. 481 ISDN channels have now been reduced to 100 and 5,200 DDI numbers have now been reduced to less than 2,500, which has contributed to cost savings whilst also providing a more robust, secure and future proof telephony platform.

The investment firm now owns its centralised SIP platform and has full control of its telephony estate, rather than having to rely on the previous provider to carry out maintenance and porting work. All dealing room and back office telephony has all been brought together under a single platform, which simplifies day-to-day call management and upgrades. The new platform also encourages more efficiency and enables the business to continue to deliver a high quality service to its private investors.

Smith says, “The roadmap for the SIP project was well thought out and was delivered in a very quick timeframe. In fact, it only took a couple of minutes to switch the numbers over during trading hours allowing our traders to continue with business as usual with absolutely no disruption.”

Charles Stanley has the challenge of moving some of its trading offices every year, which involves ordering new circuits and new phone numbers. This is never ideal for stockbrokers. With the new SIP platform, brokers can keep the same numbers wherever they move to, meaning that there is no interruption to business and the company is no longer reliant on the previous provider to carry out porting requests to meet tight deadlines.

Smith adds, “We were especially impressed when Advanced managed to port four branches per week over a three month period. This all happened quickly and seamlessly and is just one of a series of successful projects that has saved us a great deal of time and funding over the years.”

Protect your organisation from the risk of high data usage

The demand for constant access to the internet and business information whilst on the move means we are downloading more and more data on mobile phones and tablets.

The average smartphone user downloads approx. 325 MB per month, and this is growing year on year by over 100%. By 2015 over 90% of traffic on smartphones will be data traffic – mostly web browsing and video streaming.

With twice as many personal devices connecting to corporate networks now than compared to two years ago, IT managers need to ensure employees are aware of the security risks they are exposed to when using their own smartphones and tablets. Businesses supporting Bring Your Own Device policies also need to understand their employees’ data usage and ensure that they have the most suitable mobile data plans in place.

Mobile device management solutions can help businesses monitor and manage all types of mobile devices used within the work arena.

However, employees remain the best line of defence. Business owners and IT managers must help them to understand the security elements of protecting their corporate networks and introduce best practice to help minimising threats posed by mobile data downloads.

The Minimising Mobile Data Downloads Infographic is a valuable resource for educating employees about their data usage.

David Consulting Group acquires SMS Exemplar

International software development consultants, David Consulting Group Ltd. (DCG), is pleased to announce its acquisition of the SMS Exemplar Group which includes Software Measurement Services Ltd (SMS) and SMS Exemplar Ltd.

Both David Consulting and SMS are metrics specialists with extensive expertise in the quantitative management of IT software systems. In recognition of the formidable reputation for measurement excellence and know-how built up by SMS’ founding Director, P. Grant Rule, who tragically died in 2011, David Consulting Group will trade in Europe and the UK under the name DCG-SMS.

With continuing pressure to drive down costs, more organisations are looking critically at the value delivered by their IT systems. Most notably, a more rigorous, quantitative approach to managing software projects is being adopted by the public sector in order to control costs and ensure value for money.

Measurement data can be used to drive improvements in productivity and flexibility but is part of an overall business strategy, not a technical quick-fix. As such, it requires the expertise of experienced consultants, such as DCG-SMS, to guide an organisation through successful implementation and provide advice in areas such as system performance, growth opportunities, cost savings, risk management and best IT investments.

“Demand for the expertise offered by David Consulting Group and SMS is growing,” said Alan Cameron, Managing Director of DCG-SMS. “Business managers in the UK and Europe tell me that with today’s software-intensive business systems, the technical know-how and experience is essential. The creation of DCG-SMS combines the expertise of two great companies and will help us better meet the needs of more clients.”

SMS Managing Director, Sue Rule, will join DCG-SMS as Marketing Director and is delighted to be taking the SMS legacy forward with the David Consulting Group.

“DCG and SMS have a very similar ethos of offering high-quality, business-focused expertise to our customers,” she said, “Our UK and European clients will benefit immediately and we fully expect that North American clients will be able to experience the value of our joint capabilities in the very near future.

“By bringing the companies together we significantly increase the range of software measurement and improvement services and can expand our services to new clients.”

David Consulting Group:

Version One urges public bodies to adopt e-invoicing by 2016

E-procurement to become the rule for public bodies by 2016 according to European Commission

Electronic invoicing software provider, Version One, is urging UK public sector bodies to ditch paper invoices in favour of e-invoicing by 2016 to help comply with European Commission (EC) proposals. The EC announced earlier this year that it intends to make electronic procurement (e-procurement) for public purchases the rule rather than the exception across Europe by mid-2016.

The EC regards public sector adoption of e-procurement as a means to save 100 billion Euros per annum and has proposed that the whole public sector is given until mid-2016 to comply. As only 5 – 10 per cent of procurement processes are currently carried out electronically across Europe, there is a significant hill to climb if all public bodies are to meet the European Commission’s deadline.

Version One is urging UK public bodies to take small steps towards achieving full e-procurement by first implementing electronic invoicing, which is one of the most significant time, cost and paper savers in the procurement process.

Greg Ford, Managing Director of Version One, says, “Public bodies can spend an exorbitant amount of time and money manually processing and storing thousands of paper invoices every month. By adopting electronic invoicing for the automated processing, storage and management of purchase invoices, this can deliver deep spending cuts while enabling finance staff to replace time-consuming administration with value-adding activities.”

Using electronic invoicing solutions, purchase invoices that arrive into the organisation are imaged (if in paper format), the invoice data is automatically extracted and verified before being uploaded to the finance system, and a link to the invoice is automatically circulated for authorisation via email. All electronic invoices can also be stored in a central, easily searchable archive, preventing invoices from going missing.

Ford adds, “It is imperative that public sector bodies move from manual paper-based invoicing to e-invoicing within the next few years to comply with the European Commission’s e-procurement mandate. With thousands of pounds cost savings easily achievable by moving to e-invoicing, this should be one of the first stages of any e-procurement project.”
 

www.versionone.co.uk

Aprimo Marketing VIP Lounge XL: International event for marketing-driven companies

Aprimo®, a Teradata company (NYSE:TDC) and global leader in cloud-based integrated marketing software, will hold its popular Marketing VIP Lounge now in XL format for marketing leaders from the Nordics, Benelux, UK and Central Europe.
The Aprimo Marketing VIP Lounge XL brings together marketing leaders and marketing experts from Northern Europe to network and share tips, techniques and tricks with visionaries and marketing peers. The theme of this day is “Big Marketing,” and will include a presentation by Aprimo President Bob Boehnlein on “The Power of Teradata Solutions,” including the newly acquired eCircle digitial marketing platform.

Fred van Westerop, district manager, Northern Europe for Aprimo said, “Well known Aprimo customer companies on September 14 will share their best practices experiences in using Aprimo solutions, and discuss their marketing approach and results. They will show how marketing automation contributes to their success and will inspire you to take similar steps for your company.”

To view the complete agenda and more details about the Aprimo Marketing VIP Lounge XL click here http://sites.aprimo.com/MarketingVIPLoungeXL/. There are no costs involved.

New FIPP.COM Website Includes Membership Management and E-Commerce

SubHub, the leading builder of membership websites for publishers, associations and organisations, has rebuilt the website for FIPP, the worldwide magazine media association. FIPP.com is the online hub for more than 700 FIPP member companies, including more than 6,000 member magazine titles. The new website, which includes a sophisticated member contact management database, provides FIPP members with easier and faster navigation to more news and information on what’s happening in the magazine media industry, more searchable access to its database of international publishing contacts as well as content from its monthly magazine and research reports. A new e-commerce facility makes it easier for members to purchase its specialist reports.

FIPP’s old website was based on proprietary and legacy technology that was becoming cumbersome to maintain. Amy Duffin is Communications Manager at FIPP. She says, “Our website is our most important communications tool because it’s the hub for our members. But we weren’t investing in it. We’d had the same website platform for more than 10 years. We were just adding in new functionality onto a proprietary platform. This meant that it was slow to navigate and time consuming to update and manage. We wanted to make it fit for the future and an example of best practice in online publishing for our digitally savvy members.”

SubHub used an open-source software foundation to create the next-generation FIPP website. It built a process to carefully manage the migration of FIPP’s legacy database onto the new platform, preserving 10 years of valuable historical data. Features of the new site include:

• Sophisticated ecommerce system where users can purchase and access reports;
• Searchable database of contacts from the more than 700 FIPP member companies;
• Searchable data from market reports on the advertising and media landscape (Using M&M Global’s Media Passport resource), the FIPP member magazine, Magazine World and an online newsletter;
• More functionality for members to manage their profiles;
• Integration of FIPP’s social media channels, including Twitter, Facebook and LinkedIn.

“SubHub is an expert at building robust back-end databases that support complex member management systems, but it also understands the publishing industry,” concludes Duffin. “This was a big investment, so we wanted to get it right. Working with SubHub, we have a more dynamic, effective and usable website that will save us money and ensure that we have the best platform for growth.”

Miles Galliford, co-founder of SubHub said: “Many publishers and media firms are working with legacy websites and simply building new functionality on top of old code. As FIPP itself found, it is often cheaper and smarter, even in the short-term, to migrate to an open platform that fully leverages social digital functionality. A website is the shopfront to an organisation and as such it deserves investment to keep members engaged. There’s a wealth of information at the back-end of most websites that is never leveraged. We want to make websites more dynamic, efficient and useable.”

Stop workers from overplaying the stress card

Employers who want to avoid damaging constructive dismissal claims from staff who say they have been off work through stress must make staff realise their condition will be looked into and even challenged at an intensive return to work interview, the employment law specialist Bibby Consulting & Support has said.

Increasingly, employees are quoting stress as a major reason for taking time off. With the double dip recession biting and more businesses having to reduce headcounts, existing staff often have extra work to do – so obviously many cases are legitimate and employers need to handle these carefully. But there are some simple tools that employers can use to filter out the less-than-genuine cases and keep claims against the company down to a minimum.

One solution is to hold well conducted return to work meetings that get to the heart of the key issues and record what was said on both sides. It would also be a good idea to involve occupational health staff in these meetings.

At the same time, managers should play it by the book when staff return to work so they don't have legitimate grounds for taking their employer through an employment tribunal for financial compensation.

Says Bibby Consulting & Support's Managing Director Michael Slade: "Too many employees are playing the stress card – it's like the new bad back.

"That's why professionally managed return to work meetings are essential – they help employers get to the heart of issues affecting staff and prevent them escalating to the point of a constructive dismissal claim. If these issues are not addressed up-front, employees could accuse a manager of bullying them because they were off with stress."

Slade admits that dealing with such matters is often a difficult balancing act between the needs of the business and the needs of the employee but well run return to work meetings can satisfy both. For the employer, though, they provide an opportunity to place a 'benchmark' on file that allows any future activity, including patterns of absence, to be measured against.

Slade says: "Employers have a duty of care to protect their employees – but they must also protect themselves. Stress management is a key means of making sure that workers understand that there are strict rules and processes in place. If employees are given clear guidelines and told that their claims of stress are going to be thoroughly investigated – including a health check – they will be far less likely to look to a tribunal for help."