Using Social Media to Grow Your Customer Base

A strong social media presence can transform your online shop from a side hustle into a thriving business. But it’s not just about followers: It’s about connection.

Choose the Right Platforms

Instagram: Great for product photos, Reels, and Stories.

Pinterest: Ideal for evergreen traffic to your shop or blog.

TikTok: Brilliant for viral content, behind-the-scenes, and trends.

Facebook: Still useful for community groups and targeted ads.

YouTube: Able to show long videos plus shorts, able to run livestreams

X: Good for reaching a big audience

What to Post

Product Shots: Showcase your items in use.

Behind-the-Scenes: People love to see how things are made.

Tips & Tutorials: Offer value beyond the sale.

Customer Testimonials: Social proof builds credibility.

Be Consistent, Not Constant

Aim to post regularly—but don’t burn out. Tools like Buffer or Later help you schedule posts in advance.

Engage With Your Audience

Reply to comments, answer DMs, and show personality in your captions. Algorithms reward interaction.

Bonus Tip: Use Hashtags and Geo-tags

Make it easier for new customers to discover you by tagging relevant keywords and locations.